Welcome to our dedicated technical support center for laser paint stripping machines. Our team of specialized engineers and technicians is committed to ensuring your equipment operates at peak performance with minimal downtime.
Our advanced remote diagnostic capabilities allow our technical team to quickly identify and resolve many operational issues without on-site visits. Through secure connections, we can access system logs, perform diagnostic tests, and implement software updates to restore functionality efficiently.
Maximize equipment lifespan and maintain optimal performance with our customized preventive maintenance plans. Regular scheduled service includes laser calibration, optical component inspection, filtration system cleaning, and comprehensive system diagnostics to prevent potential issues before they impact your operations.
When remote assistance isn't sufficient, our field service engineers provide prompt on-site support. Our technicians arrive fully equipped with specialized tools and common replacement parts to address hardware failures, perform complex adjustments, and conduct thorough system evaluations.
Stay current with the latest technological advancements through our software update program. Regular updates enhance system functionality, improve operational efficiency, and ensure compatibility with evolving industry standards and safety regulations.
Comprehensive training programs for equipment operators covering safe operation procedures, optimal parameter settings for various materials, routine maintenance tasks, and basic troubleshooting techniques.
In-depth technical courses for maintenance personnel focusing on system architecture, component replacement, advanced diagnostics, and specialized repair procedures.
Access our extensive library of technical documentation, including:
Submit support tickets, track resolution progress, and access our technical knowledge base through our secure customer portal at support.igoldencnc.com
All laser paint stripping equipment includes a comprehensive 12-month warranty covering manufacturing defects, component failures, and technical support.
Protect your investment beyond the standard warranty period with our flexible extended service plans, offering continued technical support, priority response times, and coverage for parts and labor.
We offer tailored service agreements designed to meet the specific needs of your operation, including options for guaranteed response times, scheduled preventive maintenance visits, and operator training refresher courses.
Our commitment to technical excellence ensures your laser paint stripping equipment delivers consistent, high-quality results throughout its operational life. Contact our support team today to discuss how we can optimize your equipment performance and productivity.
